Question 1

Where do your Lake Austin rentals launch from?

Accepted Answer

We’re based on Lake Austin in Austin, TX, and we offer convenient drop-off and pickup at Steiner Ranch Lake Club, Commons Ford Park, Emma Long Park, and Walsh Landing. We also deliver to select private boat docks, marinas, and short-term rentals, so getting on the water is easy!

Question 2

What are your hours of operation?

Accepted Answer

We are open from 9 AM to 7 PM, Monday - Sunday. Our hours may vary during holidays, so please check our website for the most current information.

Question 3

How can I make a reservation?

Accepted Answer

You can make a reservation online through our booking software bit.ly/RentalBookingsLAWR or by calling us at (512) 967-1030.

Question 4

Do I need a boating license to rent a jet ski?

Accepted Answer

No, a boating license is not required to operate a jet ski. However, all renters must be at least 21 years old and have completed a boaters safety course (if born after 1993): https://www.boaterexam.com/usa/texas/.

Question 5

What is the minimum age to rent a jet ski?

Accepted Answer

The minimum age to rent a jet ski is 21 years old without a legal guardian.

Question 6

What should I bring with me?

Accepted Answer

Please bring a valid ID, sunscreen, a towel, a swimsuit, and a waterproof bag for your personal belongings. We provide life jackets and safety equipment.

Question 7

Do you need a security deposit when you book?

Accepted Answer

Security deposit details are being updated, so please check during booking or before you reserve. Renters and passengers are still responsible for any damage, so we ask that you treat every boat, jet ski, and piece of gear with care!

Question 8

How does cancellation or rescheduling work?

Accepted Answer

Plans can change, and that’s okay! If you need to cancel or reschedule, please do it at least 72 hours before your rental time. Cancellations made 72+ hours in advance receive a full refund minus booking fees. Less than 72 hours’ notice is charged in full, and no-shows are charged the full rental amount.

Question 9

Can I bring my pet?

Accepted Answer

For safety reasons, we do not allow pets (even though we love them!!).

Question 10

What happens if there is bad weather on the day of my reservation?

Accepted Answer

If we determine that the weather conditions are unsafe, we will offer to reschedule your reservation or provide a full refund.

Question 11

Can I rent a jet ski for an entire day?

Accepted Answer

Yes, we offer full-day rental options. Please contact us at (512) 967-1030 for pricing and availability.

Question 12

Can you buy a Lake Austin Water Sports gift certificate?

Accepted Answer

Yes! You can buy gift certificates for jet ski rentals, wake boat charters, pontoon tours, and more. They’re customizable, never expire, and can be used for any Lake Austin Water Sports experience!

Question 13

Are your pontoon and wake surf charters captained?

Accepted Answer

Yes, our pontoon charters and wake surf charters are captained, so you can relax and enjoy the ride! Our experienced team handles the driving while you and your group make the most of your time on Lake Austin.

Question 14

How many people can fit on your boats and charters?

Accepted Answer

Capacity depends on the type of rental or charter you choose. Jet skis, pontoons, and wake boats each have different limits, so the best way to confirm is to check the booking details or give us a call before reserving. We’re happy to help you choose the right option for your group!

Question 15

Are fuel and safety gear included with my rental?

Accepted Answer

Yes! Fuel and essential safety gear are included with your rental, so you can show up and focus on having fun on the water. We’ll make sure you’ve got what you need before you head out!

Question 16

What pickup and drop-off locations do you offer on Lake Austin?

Accepted Answer

We offer convenient pickup and drop-off at Steiner Ranch Lake Club, Commons Ford Park, Emma Long Park, and Walsh Landing. We also work with some private docks and short-term rentals, making it super easy to get on the water!

FAQ

Frequently Asked Questions